Effective July 26, 2008, local calls now require 10-digit dialing.
All local calls placed from 293 prefix numbers at WVU should now include 10 digits (304 area code + seven-digit phone number). Those who forget and dial only seven digits will still be connected until Aug. 10.
The 10-digit dialing requirement is a response to the West Virginia Public Service Commission approval of a new 681 area code assigned to new phone numbers in West Virginia starting next year. At that time, new numbers may be assigned a 681 or 304 area code. Campus calls will remain 3-xxxx. Long-distance calls will continue to require 8 + area code + seven-digit number + TID.
Please refer to http://oit.wvu.edu/telecom/dialing.php to determine which prefixes are considered local calls from the 293 prefix.
About Us
Information Systems Operations/Telecom group coordinates all telecommunication services for the Health Sciences Center. A Voice Over IP (VoIP) system is in place and provides much flexibility in managing our phone environment. To contact Information Systems Operations concerning telecommunications issues, call 293-4683 or e-mail hsctelecom@hsc.wvu.edu.
Hands-on phone training is available through the Computer-Based Learning by calling 293-6128.
New Service / Change Requests / Billing Information
To request new VoIP Service or change existing VoIP service go to https://phones.hsc.wvu.edu.
To Access the OIT Monthly Phone Bill:
Please make sure that you have been granted access before attempting to log on to view the bill for your department. If you do not have access, email your userid and department’s DA (funding number) to the Help Desk at hsc_helpdesk@hsc.wvu.edu
To log on to view your bill, open Internet Explorer and enter the address: http://oitbill.wvu.edu
Once you enter this address, a window will pop up asking you to enter your user name and password. The user name is always in the same format as: wvu-ad\userid-hsc (you have to enter the entire thing including the wvu-ad\ and the userid. Your WVU AD userid is the same as your Groupwise userid, plus the -hsc). The password is your WVU AD password.
On occasion, after you enter the information correctly, you may get a "This page cannot be displayed" message. If you do, please enter the address again and press your enter key. If you have access to this site and have typed your userid and password information correctly, this may bring the Telecom site up.
If you continue to have problems accessing the site and are 100% sure that you’ve entered everything correctly, the problem is most likely with your AD password. You can reset your AD password by going to https://adreset.wvu.edu/iisadmpwd/aexp4b.asp and following the steps. Please note that it may take 15 to 30 minutes after changing the password for it to sync up with the phone bill web site. If you have problems with this reset procedure, please contact the HSC Help Desk and ask them to reset your AD password.
If you are sure that you have access, have typed your information in correctly and your AD password is correct, but still have problems logging in to the site to view your phone bill, please contact the HSC Help Desk at 293-3631 or at hsc_helpdesk@hsc.wvu.edu
TID Requests
For TID requests for HSC, please complete this Excel TID form and e-mail the completed form to hsctelecom@hsc.wvu.edu
Personal TID: For questions regarding your personal TID or to apply for a personal TID account, please contact ECCI at 1-800-937-3224 or via email at helpdesk@campusecci.com.
Training
Download the documentation for the VoIP phones (Word) (pdf)
For VoIP Online reference go to http://www.itrc.wvu.edu/~voip/.
Cellular Service
CellularOne is the official wireless cellular service provider for West Virginia University. For more information on the CellularOne Contract click on the links below.
http://intranet.finance.wvu.edu/business/contract_pages/cellularone.cfm
http://intranet.finance.wvu.edu/business/contract_pages/Cellularone_files/frame.htm